Frequently Asked Questions
Everything you need to know about shopping with Levi's India.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email and SMS with a tracking link. You can also track it directly through the 'My Orders' section on our website.
What is the return policy for Levi's India?
We offer a 15-day return policy for most products, provided they are unused, unwashed, and have all original tags attached. Please note that certain items like innerwear are non-returnable for hygiene reasons.
Does Levi's India offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pincodes across India. You can check the availability of COD for your specific location during the checkout process.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' that includes measurements in inches and centimeters. We recommend checking this guide against your body measurements to ensure a perfect fit.
What are the shipping charges and delivery timelines?
We provide free shipping on orders above a certain value. Standard delivery usually takes 3-7 business days depending on your location, though metro cities often receive orders sooner.
Can I exchange an item for a different size?
Yes, we offer free exchanges for size-related issues. You can initiate an exchange request through our website, and we will arrange a reverse pickup for the original item.